Acceptable Use Policy

Update date: 01 April 2026

This Acceptable Use Policy applies to any Services provided by Eden Communications Ltd.

1. Prohibited use

You must not use our Services to:

• Break any applicable law or regulation
• Send spam, phishing, or malicious communications
• Distribute malware or attempt unauthorised access to systems
• Abuse network services or attempt denial-of-service activity
• Infringe intellectual property rights
• Harass or threaten individuals or organisations

2. Voice and messaging restrictions

You must not use voice/SMS services for:

• Fraudulent activity, artificially inflated traffic, or misuse of routes
• Misrepresentation of identity or unlawful CLI spoofing
• Nuisance calling, silent calls, or abusive calling behaviour

3. Security obligations

Customers should:

• Keep account credentials secure
• Notify us promptly if fraud, compromise, or suspicious usage is suspected

4. Breaches

If we reasonably believe this policy is being breached or there is a security risk, we may investigate and (where necessary) restrict or suspend Services to protect customers, suppliers and networks.