Eden Communications

Privacy Policy

Update date: 01 April 2026

This Privacy Policy explains how Eden Communications Ltd (“we”, “us”) collects, uses and protects personal data.

1. Who we are

Company: Eden Communications Ltd
Email: [email protected]
Registered address: Onega House, 112 Main Road, Sidcup, DA14 6NE

2. What data we collect

We may collect:

  • Name, company name, job title
  • Business email address and phone number
  • Billing contact details
  • Service identifiers (such as numbers, circuit references, SIM details)
  • Support requests and correspondence
  • Website usage data (via cookies where applicable)

3. How we use personal data

We use personal data to:

  • Provide quotes and manage onboarding
  • Deliver contracted services
  • Provide technical support
  • Send service notifications and operational updates
  • Manage accounts and billing
  • Meet legal and regulatory requirements

4. Lawful bases

We rely on one or more of:

  • Performance of a contract
  • Legitimate interests (to operate, secure and improve our services)
  • Legal obligations
  • Consent (where required)

5. Sharing personal data

We may share personal data with third parties where necessary to deliver Services, including network providers, platform suppliers, and service partners (including Gamma, 3CX, Vodafone, O2, EE and Three), plus professional advisers where required.

6. International processing

Some suppliers may process data outside the UK. Where this occurs, appropriate safeguards will be used as required.

7. Data retention

We retain personal data only as long as necessary for business, contractual, legal and regulatory purposes.

8. Your rights

You may have rights to request access, correction, deletion, restriction, objection, or portability of your personal data, subject to legal limits.

9. Contact

For privacy queries, contact: [email protected]
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).